A year ago, at Articulate’s annual company retreat, we clarified our goals as an organization for employees. For the first time, we said Articulate aims to be “a model human-centered organization.” But while the term “human-centered organization” was new language for most of our employees, the tenets at its core were not. They were nascent at the company when I joined in 2011, and we’ve been coaxing them into fuller bloom ever since.

Our human-centered organization (HCO) framework outlines these core tenets and how they impact the way we approach people, teams, and our world. …


If you don’t believe that racism is in the very air we breathe, you haven’t been paying attention. We watched in disgust as Amy Cooper, a White woman, wielded her privilege like a weapon against a Black man. We watched in horror as yet another Black man, this time George Floyd, was killed by police.

None of us get to sit this one out. If you’re Black in the United States of America, there’s no escaping the everyday manifestations of living in a culture that does not honor or respect you. A culture where you can be killed just sitting…


I’m the president of Articulate, a highly profitable SaaS company that’s been fully remote since its founding in 2002, has more than 250 employees, and will reach $100 million in recurring revenue this year. So when I heard that Twitter is breaking new ground by letting its employees work remotely, as this article by Margaret O’Mara in The New York Times suggests, I felt the need to set the record straight.

For more than 18 years, our team has proven that building a happy, healthy, connected remote workforce is not only possible — it’s not even that hard. …


This is an unprecedented time in our history. It’s a moment when the entire world is grappling with the same beast — at the same time. We are on our knees as nations, societies, businesses, families, and individuals. Every unit in our social fabric is stretched beyond anything we’ve experienced collectively before.

Countries are struggling to save the lives of their citizens, with various degrees of success depending on the state of their healthcare system, social infrastructure, political will, and citizen cooperation.

Societies have been stripped of their illusions about equity as those with resources, privilege, and a lifetime of…


As the economic impact of COVID-19 settles in, many companies have been forced to close their doors. The surviving companies are operating remotely, many for the first time. (Read 6 Things You Need to Know to Spin Up a Remote Workforce Quickly if you need guidance on going remote.) Not all of these reluctantly remote companies have frozen hiring. Some companies are facing unprecedented demand for their goods and services, and need to get people on board as quickly as possible. Other B2B companies are holding steady and must hire to keep pace with their growing (albeit slowly) customer base.


Unless you’re already at a fully remote company like Articulate/Rise, the coronavirus has likely disrupted work as you know it, whether you like it or not. (If you need help figuring out how to go remote, check out my article on how to spin up remote work quickly.) With the CDC advising against gatherings larger than 10 people and urging people to avoid close contact (closer than 6 feet) and states starting to order people to stay put, it’s time to send your people home. It’s the ethical, responsible, people-centric thing to do.

Today might be the first day that…


Google is asking all of its North American workers to telework, Facebook has shut down one of its Seattle offices, Twitter is strongly encouraging employees to work from home, and Gap has closed its NYC office to prevent the spread of the COVID-19 coronavirus. And they are not alone. Many companies are scrambling to protect their people by halting travel and asking them to work from home.

Here’s the problem: Most companies aren’t set up to support remote work, and it’s not as easy as dispensing laptops. As the president of one of the first and largest fully remote companies…

Lucy Suros

President of one of the first and largest fully remote companies in the U.S., Articulate/Rise.

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